2020 JIMMY 11.11 Sales - Extra 50% OFF

Q & A

1.

Q: How should I charge the battery?

A: You can charge with the battery on machine or take out battery from the machine and charge it separately.

2.

Q: How long should I charge Jimmy Vacuum Cleaner?

A: Charging time is around 4 to 5 Hours, when indicator light turns from red to green it means charging completed.

3.

Q: How long is the battery life?

A: Normally the battery needs to be replaced after around 500 charging cycles, around three years if you charge it three times per week.

4.

Q: Where can I buy another new battery?

A: You can buy new battery in our Amazon store.

5.

Q: How long can JV51 work after charging?

A: The working time various basing on power mode and tools used.

Normal mode with non-electric brush: about 45 mins.

Strong mode with non-electric brush: about 8 mins

Normal mode with electric brush: about 35 mins.

Strong mode with electric brush: about 7 mins.

6.

Q: I want to know if the battery has to be taken out in order to charge it? Can I charge it assembled?

A: You can charge with the battery on machine or take out battery from the machine and charge it separately.

7.

Q: Is this the kind of battery where you can leave it plugged in all the time unless in use?

A: Our battery has the self-protection function. It will shut off automatically when it is fully charged. But we still suggest do not charge the battery over the time which may cause heating, deformation or burning

8.

Q: How to clean dust cup?

A: Dust cup can be emptied from bottom. If you want to wash the dust cup, press the dust cup release button and twist the dust cup to take it out to wash under water.

9.

Q: How to clean floor head?

A: Use a coin to rotate the nozzle base release button, take out the brush roll gently. Clean the brush roll. If the brush roll is washed, please make sure it is completely dry before assembling it into nozzle.

10.

Q: How should I clean the HEPA filter?

A: Pull out the HEPA filter upwards, and gently tap it on trash can. After HEPA is cleaned put it back into dust cup.

11.

Q: Can I wash the HEPA filter?

A: The HEPA filter can be washed. Since frequent washing will reduce HEPA life, it is recommended that the HEPA filter is washed no more than once a month.

12.

Q: How long can the HEPA filter be used before replacing a new one?

A: HEPA filter need to be changed after 3 to 6 months use basing on different using frequency and using environment.

13.

Q: The machine suction dropped a lot after being used for a while.

A: The decreasing suction power is normally caused by blockage, please check and clean the dust cup, HEPA filter, brush roll, floorhead.

14.

Q: How often should I wash the filter?

A: Since frequent washing will reduce HEPA life, it is recommended that the HEPA filter is washed no more than once a month.

15.

Q: Can the Jimmy Vacuum Cleaner picks up pet hair?

A: Yes, they can pick up pet hair from hard floor, carpet or sofa. The floorhead has a unique design that can separate the hair from brush roll to avoid hair entangling around brush roll.

16.

Q: Can I use the vacuum on tile?

A: All Jimmy Vacuum Cleaner can be used to on tile.