Question 1

¿Cómo puedo hacer un seguimiento de mi pedido?

Accepted Answer

Realice un seguimiento de su pedido en nuestra página de seguimiento

Question 2

How long can the product work after each charge?

Accepted Answer

PW11 series working time on carpet is about 40 minutes on floor and about 20 minutes on carpet. It is recommended to use Auto mode as in this mode the cleaner will adjust working power basing on floor cleanness to balance working time and suction power. You can buy an extra battery to double working time.

Question 3

Can I buy an extra battery?

Accepted Answer

Yes you can buy an extra battery as the battery is removable.

Question 4

What is the life time of battery?

Accepted Answer

The battery capacity will drop over 20% after about 500 charging cycles, so battery life time is about 3 years.If the product is more frequently used, life time will be shorter. You can buy a replacement battery when the battery capacity is reduced.

Question 5

What department size is the product suitable for?

Accepted Answer

With up to 40 minute runtime on floor mode, PW11 series is suitable for medium to large sized homes and apartments. You can also buy an additional battery to double the working time and cleaning size.

Question 6

How long does it take to fully charge the battery?

Accepted Answer

It takes about 4-5 hours to fully charge the battery.

Question 7

Can I use PW11 Pro Max/PW11 Pro battery on PW11?

Accepted Answer

Yes. You PW11 series battery are interchagable. PW11 Pro Max and PW11 Pro use the same battery and it is compatible with PW11 except for capacity difference.

Question 8

Can the battery only be charged on machine

Accepted Answer

PW11 series battery can be charged separately. The charger is the same as JIMMY JV51/JV53/JV53 Lite charger. You can also order the charger from our store.

Question 9

The LED screens show 100% power after charging but when I use the product it only shows 40.

Accepted Answer

The LED screnn show battery power percentage during charging and left working minutes during working.

Question 10

Can I keep charging stand plugged on power socket?

Accepted Answer

If product is not long idled, you can keep the charging stand plugged in sokcet. If it is to be long idled, please unplug the charging stand, remove battery from the product and store in dry and cool place.

Question 11

Working time on hard floor cannot reach 40 minutes.

Accepted Answer

1. Please make sure battery is fully charged. 2. 40 minutes is under Floor mode, if you use carpet mode, working time is about 20 minutes. If you use uder Auto mode, vacuum power will be adjusted according to floor cleaness and working time will change accordingly. 3. If the product has been used for a long time. Battery working time will be reduced.

Question 12

Can it work on wooden floor?

Accepted Answer

JIMMY vacuum and washer is suitable for all sealed hard floors, including hardwood, tile, laminate, vinyl, marble and linoleum.

Question 13

Is it safe to use on hardwood floors? It won't release too much water?

Accepted Answer

JIMMY vacuum and washer does floor washing and wiping at the same time, which leaves the floor as dry as possible after washing and wiping. It is very safe to be used on all types of indoor sealed floors inlcuding sealed wood floor, tile, vinyl, laminate, linoleum, marble, and more.

Question 14

Can I use this vacuum as a vacuum only on my carpet/rug?

Accepted Answer

1. When use it to clean carpet/rug, please press self cleaning button for 3 seconds to turn off auto water spray function first, the auto water spray sign on LED screen will be off. 2. The floorhead with clean water tank is only suitable for short hair carpet. For long hair carpet or deeper carpet cleaning, PW11 Pro Max you can use carpet brush, PW11, PW11 Pro you can order extra carpet brush for cleaning carpet.

Question 15

Can I use carpet brush to clean hard floor?

Accepted Answer

The brushroll on the carpet brush has rubber strips, they are used to tap out dust from carpet. The rubber strips may leave marks on hard floor. It is not recommended to use carpet brush on hardfloor to avoid hurting hardfloor.

Question 16

Is there a vacuum only setting or is it vacuum and wash everytime?

Accepted Answer

It can do vacuum only. If you want to vacuum without washing, you can press self cleaning button for 3 seconds to turn off auto water spray function until auto water spray sign on LED screen is off.

Question 17

To wash or wet mopping the floor do I need to press manual water spray button?

Accepted Answer

JIMMY vacuum and washer PW11 series sprays water automatically to front brushroll. Only if there is much or tough messes on floor, you will need to press manual water spray button to spray more water to wash tough messes.

Question 18

There are some water entering dust cup of handheld vacuum. Is that a problem?

Accepted Answer

There will be few water entering dust cup of the handheld vacuum when the product is layed flat to clean bed or safe underneath, it is normal if the water amount is few. If there is too much water entering dust cup, please send us video for checking.

Question 19

When you do the self cleaning roller option should it have cleaning solution or just water?

Accepted Answer

We will recommend you to put in some cleaning solution to clean the brushroll better. Please add one cap of solution for one tank of clean water.

Question 20

Can I use the handheld vacuum cleaner to pick up liquid?

Accepted Answer

You cannot user handheld vacuum to pick up liquid, it will cause defect on PCB inside handheld vacuum cleaner.

Question 21

The product has Floor, Carpet and Auto mode, which one should I use?

Accepted Answer

It is recommended to use Carpet mode only when clean carpet and Auto or Floor mode on floor. When cleaning hard floor, if you want longest working time, we recommend Floor mode, if you want better cleaning efficiency then we recommend Auto mode as in this mode the vacuum power will adjust automatically basing on floor cleaness.

Question 22

Can I use carpet mode on floor?

Accepted Answer

You can use carpet mode on floor. But becasue working power on carpet mode is big, working time will be reduced.

Question 23

Can I use floor mode on carpet?

Accepted Answer

Floor mode working power is not big enough to efficiently clean carpet. It is recommended to use carpet mode to clean the carpet.

Question 24

How to assemble the product/charge base?

Accepted Answer

You can access JIMMY vacuum washer assembly,using and maintainence video. Click here.

Question 25

How can I turn off voice?

Accepted Answer

You can turn off or turn on voice by long pressing the voice button for over 3 seconds. But it is not recommned to turn off voice as it will remind you about how to use the product correctly.

Question 26

The handheld vacuum cleaner does not have voice when I use it separately.

Accepted Answer

The speak is located on the mainbody, not on the handheld vacuum cleaner. So when the handheld vacuum is used separately there is no voice.

Question 27

How can I change voice language?

Accepted Answer

JIMMY PW11 series has five language voice. You can press voice button to choose the language. Default language is English.

Question 28

Can I turn on drying function separately?

Accepted Answer

Yes, when machine is under charging status, you can turn on drying function by pressing mode button.

Question 29

How long does it take to dry the brushroll?

Accepted Answer

The drying takes totally 3 hours. The first 0.5 hour is full air path drying and the next 2.5 hours is silent floorhead drying.

Question 30

Can the entire air path be dried?

Accepted Answer

Yes the entire air path can be dried. The first 0.5 hour is full air path drying and the next 2.5 hours is silent floorhead drying.

Question 31

What is the hot air temperature during drying?

Accepted Answer

Hot air drying temperature is about 60℃.

Question 32

Can I wash and dry the brushroll manually?

Accepted Answer

Yes you can wash the brushroll manually.

Question 33

Can I wash the floorhead?

Accepted Answer

The floorhead cannot be washed, water entring floorhead may cause malfunction, please use cleaning brush comes with the product or mop to clean the floorhead.

Question 34

Can I wash the chargeing base?

Accepted Answer

The charging base cannot be washed, water entring charging base may cause malfunction, please use mop to clean the charging base.

Question 35

Can I wash the clean water tank?

Accepted Answer

Yes you can wash clean water tank.

Question 36

What is the life time of the silver ion in the clean water tank?

Accepted Answer

The silver ions life time inside the clean water tank is about 5 years. After 5 years you can replace a new clean water tank.

Question 37

How can I turn off self cleaning?

Accepted Answer

When product is under self cleaning, you can press on/off button or mode button to turn it off.

Question 38

How can I turn off drying function?

Accepted Answer

When product is under drying, if you think it is too noisy, you can press on/off button to enter into silent drying mode or press mode button to turn off drying.

Question 39

¿Cuál es la diferencia entre PW11 Pro Max, PW11 Pro y PW11?

Accepted Answer

PW11 Pro Max tiene una potencia de 460 W, trapeador con doble cepillo, tiene un cepillo adicional para alfombras, un cabezal de colchón eléctrico, una boquilla para rincones y un cepillo para tapicería. PW11 Pro tiene una potencia de 460 W, trapeador con doble cepillo, tiene un cabezal de colchón eléctrico adicional, herramienta para rincones y cepillo para tapicería. PW11 tiene una potencia de 400 W, trapeador con un solo cepillo, tiene herramienta para rincones y cepillo para tapicería adicional. Otras funciones son las mismas.

Question 40

Does the product has HEPA filter?

Accepted Answer

Yes the product has HEPA filter. PW11 series HEPA filter is located in handheld dust cup.

Question 41

Can I wash the HEPA filter?

Accepted Answer

Yes you can wash the HEPA filter. Please make sure it is dry before you use it again.

Question 42

Does it come with the solution?

Accepted Answer

It comes with one bottle of 480ml cleaning solution.

Question 43

Can I use other cleaning solution other than the solution provided?

Accepted Answer

JIMMY vacuum and washer can only use with cleaning solution that is not corrosive, no bubble and alcohol free.Note: 1. Customers use other cleaning solution at their own risk. If the machine is damaged due to the use of other cleaning solution, the warranty will be void because they are not a Jimmy product.2. Tap water is not always suitable for machines because it contains many minerals that settle in the device and can damage it. If the water quality is of poor quality, demineralized water should be used.

Question 44

What is the mixture ratio between cleaning solution and clean water?

Accepted Answer

Mixture ratio between cleaning solution and clean water is 1:50. One bottle cap of solution for one clean water tank.

Question 45

How often should you purchase a new brushroll and filter?

Accepted Answer

The brushroll need to be replaced once it's worn out or when its cleaning effect greatly drops. And the HEPA filter is needed to be replaced around 3 to 6 months or when it is worn out.

Question 46

Does it have a detachable tool for a vacuuming furniture?

Accepted Answer

PW11 Pro Max has additional carpet brush, electric mattress head, crevice tool, upholstery brush. PW11 Pro has additional electric mattress head, crevice tool, upholstery brush. PW11 has additional crevice tool, upholstery brush. You can order buy carpet brush,flexible hose and pet tool separately for different cleaning demands.

Question 47

Can the metal tube and carpet brush of PW11 Pro Max be used on PW11 Pro or PW11?

Accepted Answer

1. Yes the metal tube and carpet brush EB117B of PW11 Pro Max can be used on PW11 Pro and PW11.2. You can also choose not to buy the metal tube and only buy carpet brush EB117C to fit with the mainbody directly. Carpet brush EB117B and EB117C are only different in connector.

Question 48

Can I buy an electric mattress head for PW11?

Accepted Answer

Yes you can order electric mattress head T-CS12.0 for PW11.

Question 49

What's the difference between EB117B carpet brush and EB117C carpet brush? Which one should I buy？

Accepted Answer

EB117B and EB117C carpet brush are different in connector shape. EB117B Carpet brush must be used together with metal tube and can only be used on PW11 series. EB117C Carpet brush fits with mainbody of PW11 series, HW11 series, HW9 Pro Max directly and can be compatible with all these models and metal tube not needed.

Question 50

How do I store my vacuum?

Accepted Answer

We recommend storing the vacuum in the charging dock or on the wall-mounted dock that comes with the vacuum. You can place the main body of the vacuum on any flat surface.

Question 51

How to store the battery if not use the device for a long time?

Accepted Answer

If not using the device for a long time, we suggest putting the battery in a cool and dry place. Please ensure that the battery is fully charged before storage and charge the machine at least every three months to refresh the battery.

Question 52

How should I charge the battery?

Accepted Answer

JV51, JV53 LITE, JV53, JV83: You can charge with the battery on machine or take out battery from the machine and charge it separately.JV71, JV63, JV65, JV85, JV85 Pro: You can charge with the battery on machine with the charger in package.

Question 53

How long should I charge the vacuum?

Accepted Answer

Charging time is around 4 to 5 Hours, when indicator light turns from red to green it means charging completed.

Question 54

How long is the battery life?

Accepted Answer

Normally the battery need to be replaced after around 500 charging cycles, around three years if you charge it three times per week.

Question 55

How long can my vacuum work after charging?

Accepted Answer

JV51, JV71, JV53 LITE, JV53:The working time various basing on power mode and tools used.With non-electric brush: about 45 mins in normal mode and 8 mins in strong mode.With electric brush: about 35 mins in normal mode and 7 mins in strong mode.JV63, JV83, JV85:The working time various basing on power mode and tools used.With non-electric brush: about 60 mins in normal mode, 30 mins in turbo mode and 11 mins in max mode.With electric brush: about 40 mins in normal mode, 20 mins in turbo mode and 9 mins in max mode.JV65, JV85 PRO:The working time various basing on power mode and tools used.With non-electric brush: about 70 mins in normal mode, 35 mins in turbo mode and 9 mins in max mode.With electric brush: about 45 mins in normal mode, 25 mins in turbo mode and 8 mins in max mode.

Question 56

What is the function of each accessory?

Accepted Answer

Floorhead: Clean dust, hair, debris and dirt from hard floor, carpet, title etc.Electric Mattress Head: Beat up and clean dust、dust mite and dust mite allergen from sofa and bed.Carpet brushroll: Can be assemble to floorhead to do deep cleaning of carpet.2-in-1 upholstery tool: Suitable to clean dust on closet, sofa,windowsill and table surface.2-in-1 crevice tool: Suitable to clean crevices,corners and other narrow areas.Soft brush: Suitable to clean easily scratched furniture,such as book shelf, artworks.Stretch hose: to connect handheld vacuum cleaner and Accessories to clean hard to reach areas.Connector: Can be connected to other tools and bend to different angle to clean dust on top of high cabinets or dust on the roof.

Question 57

Can the vacuum picks up pet hair?

Accepted Answer

Yes, JIMMY vacuum can pick up pet hair from hard floor, carpet or sofa. The JIMMY floorhead has a unique design that can separate the hair from brushroll to avoid hair entangling around brushroll. Which saves you a lot of trouble to clean the hair rewound around brushroll.

Question 58

Can I use the vacuum to pick up liquid?

Accepted Answer

No, the vacuum cannot be used to pick up liquid, it may caused blockage to filter. If liquid enters motor it may cause failure of motor.

Question 59

Can I use the vacuum on carpet?

Accepted Answer

Yes the JIMMY vacuum can be used on short carpet. It can pick up big debris, hair and dust from carpet.

Question 60

Can I use the vacuum on tile?

Accepted Answer

Yes, the JIMMY vacuum can be used to on tile.

Question 61

Do I have to use the tube?

Accepted Answer

You can use it as a hand vac OR with the tube. Both works great.

Question 62

Is there a wall mounted bracket that I could use for my Jimmy cordless stick vacuum?

Accepted Answer

Yes, the vacuum comes with a wall mount for storing and charging the machine and also storing tools.

Question 63

How to clean dust cup?

Accepted Answer

Dust cup can be emptied from bottom.If you want to wash the dust cup or the cyclones, press the dust cup release button and twist the dust cup to take it out to wash under water.

Question 64

How to clean floor head?

Accepted Answer

Use a coin to rotate the nozzle base release button, take out the brushroll gently. Clean the brushroll. If the brushroll is washed, please make sure it is completely dry before assembling it into nozzle.

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