Question 1

How to track my order?

Accepted Answer

Please track your order at our Tracking page

Question 2

How long does the product run after each charge?

Accepted Answer

Handstick use:"Eco" Mode: 45 mins; "Turbo" Mode: 18 mins; "Max" Mode: 10 minsHandheld use:"Eco" Mode: 65 mins; "Turbo" Mode: 20 mins; "Max" Mode: 12 minsWith Wet Polishing Head: 40 minsYou can purchase an extra battery pack to double the runtime.

Question 3

What room size is the product suitable for?

Accepted Answer

The floor cleaning mode can be used for up to about 45 minutes and is suitable for apartments of about 100m². You can also purchase 1 additional battery to double the usage time and cleaning area.

Question 4

Can I buy additional batteries?

Accepted Answer

Yes. You can purchase an extra battery as it is removable.

Question 5

Is the battery pack of the JV9 Pro Aqua compatible with the JV83 Pro?

Accepted Answer

No. The JV9 Pro Aqua battery pack contains a program control module specifically designed for polishing floor brushes.The difference in functionality between the battery packs for the JV9 Pro Aqua and the JV83 Pro makes them incompatible.Please make sure you distinguish between the battery packs when purchasing.

Question 6

Can the battery only be charged on machine?

Accepted Answer

The battery can be either charged on machine or removed and charged separately with the adapter.

Question 7

Why does the LED screen show 100% after charging but only 45% remains during use?

Accepted Answer

The LED screen indicates battery percentage when charging and remaining runtime during operation.

Question 8

Can I use a handheld vacuum cleaner to suck up liquids?

Accepted Answer

No, the handheld vacuum cannot be used to vacuum liquids, as this will cause the internal electrical components of the product to malfunction.

Question 9

Can the wet polishing head be used for liquid suction?

Accepted Answer

No, the polishing brush can only be used for scrubbing the floor, not for sucking up water or other liquids, which can lead to malfunctions of the electrical parts inside the handheld vacuum cleaner.

Question 10

How should I choose between an electric floor head and a wet polishing head? Do I need to press the function conversion button myself after the replacement?

Accepted Answer

If you are vacuuming, install an electric floor head. If you are scrubbing, then you install a wet polishing head.Our machines have an automatic recognition program that does not require you to press any buttons.

Question 11

Can the wet polishing brush be used to vacuum carpets?

Accepted Answer

No, it is not recommended, because when the wet polishing head is in contact with the carpet, it will be very hard to use. Moreover, the water spray function will wet the carpet and it is not easy to dry. Please use the electric floor head to clean the carpet.

Question 12

Is it safe to use a wet polishing head on hard floors? Does it release a lot of water?

Accepted Answer

JV9 Pro Aqua performs simultaneous vacuuming and polishing, leaving floors dry.It is compatible with all types of indoor hard floors, including wood floors, tile, vinyl, laminate, marble, etc.In addition, you can select the water output as needed using the mode button: Max mode for wetter and Eco mode for drier.

Question 13

Why is the mop dry when using the wet polishing head? Why isn't water spraying?

Accepted Answer

The water spray function is disabled by default.Step on the spray button on the wet polishing head (the green indicator lights up) to start spraying. Step on the button again to stop spraying.

Question 14

Can the water spray function be turned off?

Accepted Answer

Yes. You can step on the spray button on the wet polishing head to turn off the water spray function.

Question 15

What is the water tank capacity of the wet polishing floor head? How large an area of floor can it clean?

Accepted Answer

The clean water tank has a capacity of 500mL, which can cover up to 100㎡ under normal circumstances.The amount of water needed varies depending on the dirtiness of the floor. The dirtier the floor is, the more water is required.

Question 16

What do the Eco mode and the Max mode represent when using the wet polishing head?

Accepted Answer

“Eco” Mode: Less water output, drier floor after cleaning“Max” Mode: More water output, wetter floor after cleaning

Question 17

What should I do if the water output is too low during polishing? Can the humidity/water output be increased during polishing?

Accepted Answer

You can switch to the “Max” mode for higher water output.

Question 18

Can I add the cleaning solution to the clean water tank?

Accepted Answer

Yes, but only alcohol-free and non-corrosive cleaning solutions can be used.It is highly recommended to use JIMMY cleaning solution which can be purchased from our local distributors.

Question 19

Does the JV9 Pro Aqua come with the cleaning solution?

Accepted Answer

No. You can purchase the cleaning solution from JIMMY's local distributors.

Question 20

Can I wash the wet polishing head?

Accepted Answer

No. Do not rinse the wet polishing head. Water entering the wet polishing head may cause malfunctions. Please use a mop to clean the wet polishing head.

Question 21

Can I rinse the water tank of the wet polishing head with tap water?

Accepted Answer

Yes, you can wash the clean water tank. Please remove it from the wet polishing head before washing.

Question 22

Is the wet polishing head for JV9 Pro Aqua compatible with other JIMMY vacuum cleaners?

Accepted Answer

No. The wet polishing head is exclusively compatible with the JV9 Pro Aqua and the upcoming JV10 Pro Aqua. The wet polishing head is controlled by a special program, which is unavailable on other products, making them incompatible.

Question 23

What's the difference between JV83 Pro and JV9 Pro Aqua?

Accepted Answer

Compared with the JV83 Pro, the JV9 Pro Aqua includes an extra wet polishing head and a soft brush. Moreover, the JV9 Pro Aqua is equipped with a flexible metal tube and a stand charger base.

Question 24

Can the metal tube of JV83 Pro be used on JV9 Pro Aqua? Can the flexible metal tube of JV9 Pro Aqua be used on JV83 Pro?

Accepted Answer

No. The metal tube of JV83 Pro and JV9 Pro Aqua is incompatible.

Question 25

Which accessories of JV83 Pro can be used on JV9 Pro Aqua?

Accepted Answer

The electric floor head, electric mattress head, stretch hose, crevice tool, 2-in-1 upholstery tool and soft brush of JV83 Pro are compatible with JV9 Pro Aqua.

Question 26

Can the metal tube, electric floor head, electric mattress head of JV83 Pro be compatible with JV9 Pro Aqua?

Accepted Answer

1.The metal tube of JV83 Pro and JV9 Pro Aqua is incompatible.2.The electric floor head and the electric mattress head of JV83 Pro are compatible with JV9 Pro Aqua.

Question 27

Can I wash the HEPA filter?

Accepted Answer

Yes. You can wash the HEPA filter. Please make sure it is completely dry before reuse.

Question 28

Do I need plumbing services to install the device?

Accepted Answer

You don't need to install a water purifier to the plumbing. This R9 water purifier has a tank, all you need to do is add tap water to the tank and plug it in to enjoy pure water of various temperatures.

Question 29

What is the material of the raw water tank and the pure water cup? Can I put hot water in them?

Accepted Answer

The raw water tank of our R9 water purifier is constructed from food-grade plastic, while the pure water cup is made of Tritan plastic. This makes it safe for babies and young children to use. It's important to note that neither the raw water tank nor the pure water cup should be used to hold hot water.

Question 30

What are the dimensions of the R9 water purifier?

Accepted Answer

The dimensions of the R9 water purifier are 331×252×357mm. (Width×Depth×Height)

Question 31

What is the purification speed?

Accepted Answer

The purifying water flow is 0.3L/min at 77℉ /25℃.

Question 32

What are the working power and power consumption of the R9?

Accepted Answer

The machine operates at 3W when the screen is illuminated. After 1 minute of inactivity, the product automatically enters power-saving mode. In this mode, the machine operates at 1.5W, and the power consumption is 0.0015 kW·h.
For ambient water purification, the power is 24W, and the power consumption is 0.024 kW·h.
The JIMMY R9 features instant heating. When no hot water is being dispensed, it only consumes standby power, which ranges from 0.5W to 2W. When hot water is being dispensed, it heats water instantly at 1500W (US) with a power consumption of 1.5 kW·h, or at 2200W (EU) with a power consumption of 2.2 kW·h.

Question 33

Does the device need to be plugged all the time? Even when it is not under filtration?

Accepted Answer

Yes, you need to keep the device plugged in all the time, even when it is not filtering. This is because there is a UV light behind the clean water cup to sanitize the pure water. If the device is unplugged, the UV light will not work.

Question 34

Do I need to disconnect the product if I don't use it for a long time?

Accepted Answer

Yes, please unplug the device if it is idle for an extended period. After a long period of inactivity, make sure to flush the device according to the user manual before using it again.

Question 35

How long can I store the water in the pure water cup?

Accepted Answer

If the pure water pitcher is stored in the machine, it is protected by UV light. Still, for your health, we do not recommend storing the pure water for more than 48 hours. If the pure water pitcher is stored separately, do not store the water for over 8 hours.

Question 36

What is TDS?

Accepted Answer

TDS stands for total dissolved solids. It indicates how many milligrams of dissolved solids are in 1 liter of water. The higher the TDS value, the more dissolved substances the water contains.

Question 37

What is PFAS?

Accepted Answer

PFAS (per- and polyfluoroalkyl substances) are a diverse group of man-made chemicals used in a variety of consumer and industrial products.
PFAS do not break down easily, and some of them have been proven to accumulate in the environment and in the human body. Exposure to certain types of PFAS can have serious health effects.

Question 38

What is the reason that the TDS of purified water stays at 30?

Accepted Answer

(1) The raw water needs to be replaced. Please replace it.
(2) The filter has reached the end of its service life. Please replace the filter.

Question 39

The raw water has a very low TDS. What should I do?

Accepted Answer

You can test the TDS sensor with salt. Put 1 gram of salt into the raw water tank, then fetch one cup of clean water to trigger the water purifier to start purifying. (You will hear the sound of the pump working when purification begins.) If the raw water TDS value starts to rise after the pump starts working, it indicates that the TDS sensor is functioning normally.

Question 40

Why is the self-measured TDS not the same as the machine's?

Accepted Answer

(1)TDS sensor readings have about a 10% tolerance.
(2)The TDS sensor is located after the RO filter. It displays the pure water TDS value after being purified by the RO filter, but it has not passed through filter 3. When pure water passes through filter 3, it will be remineralized, so the clean water TDS value varies slightly from the TDS value measured by a TDS pen.

Question 41

Why is there a noise when making water?

Accepted Answer

We use RO (Reverse Osmosis) membrane technology. Reverse osmosis forces water molecules through a membrane with pores that are four times smaller than a water molecule. Therefore, a pump is required to push the water through the RO membrane. It is normal for the pump to produce some noise during operation. Additionally, the pump only operates when the machine is producing water and remains silent during idle periods.

Question 42

Why is the water intake inaccurate?

Accepted Answer

Due to the machine's water path design, when using the precise water dispensing function, there may be a ±10mL variance in water volume caused by small amounts of residual water in the pipes. This is a normal phenomenon.

Question 43

How to get hot water?

Accepted Answer

Tap the temperature icon on the display screen to select the desired water temperature. The available options are 110°F (45°C), 130°F (55°C), 150°F (65°C), 165°F (75°C), 185°F (85°C), and 200°F (98°C).
Press the water - dispensing button to dispense hot water at the selected temperature. The water outlet light will turn red. Press the button again to stop water dispensing.

Question 44

Why is the water coming out of the hot water slower?

Accepted Answer

Since this product uses an instant heating method, it requires adjusting the water flow rate to achieve precise outlet temperature control. Therefore, it is normal for the water flow to decrease as the heating temperature rises.

Question 45

What is the white stuff in hot water? Why is it produced? Why are bubbles produced in the water?

Accepted Answer

These are air bubbles dissolved in the hot water.
As the water temperature increases, the solubility of air in water increases. When the water temperature decreases, the solubility of air in the water also decreases, causing the air to separate from the water and form bubbles. This is a normal physical phenomenon and does not affect water quality, so it’s safe to drink.

Question 46

Why is the water temperature shown on the display inaccurate? The temperature of the hot water received does not match the temperature of the water I have selected.

Accepted Answer

The R9 water purifier detects the water temperature after heating. However, when hot water passes through the water outlet and fills into the cup, heat loss occurs, and the water temperature may drop. This is a normal phenomenon.

Question 47

What are the types and functions of filter cartridges?

Accepted Answer

Filter 1: M2S (Microfiber and Activated Carbon Composite Filter)
Performs primary filtration. Removes rust, sediment, suspended particles, chlorine, odors, and discoloration from raw water.

Filter 2: RO-2.0S (Reverse Osmosis Membrane Filter)
Conducts fine filtration. Filters out bacteria, PFAS (PFOS/PFOA), viruses, heavy metal ions, colloids, scale, chlorine, etc. The filtered water is pure and safe for direct drinking.

Filter 3: Q2S (Activated Carbon Mineralized Filter)
Enhances water taste by mineralizing pure water.

Question 48

How often do I need to change the cartridge?

Accepted Answer

Filter 1: M2S Composite Filter: Its lifespan is approximately 12 months.
Filter 2: RO - 2.0S RO Filter: Its lifespan is approximately 24 months.
Filter 3: Q2S Mineralized Filter: Its lifespan is approximately 12 months.

Question 49

How do I know when the cartridge needs to be changed?

Accepted Answer

The machine will emit a beeping alarm for 10 seconds when dispensing water, and the filter life indicator will change from full to empty.

Question 50

How do I reset the cartridge life?

Accepted Answer

1. Press and hold the 200℉/98℃ button for 5 seconds. The life indicators of cartridges one, two, and three will flash.
2. Press and hold the 110℉/45℃ button for 5 seconds to reset the filter lifetime of cartridge one; press and hold the 130℉/55℃ button for 5 seconds to reset the cartridge life of cartridge two; press and hold the 150℉/65℃ button for 5 seconds to reset the cartridge life of cartridge three. After completing the filter life reset, the corresponding cartridge life indicator will return to the full - cell state.
3. The flashing of the filter life indicator will automatically stop after 10 seconds, and no action is required.

Question 51

Where can I purchase a cartridge?

Accepted Answer

You can order replacement filters from the Amazon store or the JIMMY's local distributor.

Question 52

What is the shelf life of the cartridge?

Accepted Answer

The shelf life of the filter is five years. Please don't unseal the vacuum bag of the cartridge and store it in a cool place, then you don't have to worry about the expiration date and other problems.

Question 53

How do I store my vacuum?

Accepted Answer

We recommend storing the vacuum in the charging dock or on the wall-mounted dock that comes with the vacuum. You can place the main body of the vacuum on any flat surface.

Question 54

How to store the battery if not use the device for a long time?

Accepted Answer

If not using the device for a long time, we suggest putting the battery in a cool and dry place. Please ensure that the battery is fully charged before storage and charge the machine at least every three months to refresh the battery.

Question 55

How should I charge the battery?

Accepted Answer

JV51, JV53 LITE, JV53, JV83: You can charge with the battery on machine or take out battery from the machine and charge it separately.JV71, JV63, JV65, JV85, JV85 Pro: You can charge with the battery on machine with the charger in package.

Question 56

How long should I charge the vacuum?

Accepted Answer

Charging time is around 4 to 5 Hours, when indicator light turns from red to green it means charging completed.

Question 57

How long is the battery life?

Accepted Answer

Normally the battery need to be replaced after around 500 charging cycles, around three years if you charge it three times per week.

Question 58

How long can my vacuum work after charging?

Accepted Answer

JV51, JV71, JV53 LITE, JV53:The working time various basing on power mode and tools used.With non-electric brush: about 45 mins in normal mode and 8 mins in strong mode.With electric brush: about 35 mins in normal mode and 7 mins in strong mode.JV63, JV83, JV85:The working time various basing on power mode and tools used.With non-electric brush: about 60 mins in normal mode, 30 mins in turbo mode and 11 mins in max mode.With electric brush: about 40 mins in normal mode, 20 mins in turbo mode and 9 mins in max mode.JV65, JV85 PRO:The working time various basing on power mode and tools used.With non-electric brush: about 70 mins in normal mode, 35 mins in turbo mode and 9 mins in max mode.With electric brush: about 45 mins in normal mode, 25 mins in turbo mode and 8 mins in max mode.

Question 59

What is the function of each accessory?

Accepted Answer

Floorhead: Clean dust, hair, debris and dirt from hard floor, carpet, title etc.Electric Mattress Head: Beat up and clean dust、dust mite and dust mite allergen from sofa and bed.Carpet brushroll: Can be assemble to floorhead to do deep cleaning of carpet.2-in-1 upholstery tool: Suitable to clean dust on closet, sofa,windowsill and table surface.2-in-1 crevice tool: Suitable to clean crevices,corners and other narrow areas.Soft brush: Suitable to clean easily scratched furniture,such as book shelf, artworks.Stretch hose: to connect handheld vacuum cleaner and Accessories to clean hard to reach areas.Connector: Can be connected to other tools and bend to different angle to clean dust on top of high cabinets or dust on the roof.

Question 60

Can the vacuum picks up pet hair?

Accepted Answer

Yes, JIMMY vacuum can pick up pet hair from hard floor, carpet or sofa. The JIMMY floorhead has a unique design that can separate the hair from brushroll to avoid hair entangling around brushroll. Which saves you a lot of trouble to clean the hair rewound around brushroll.

Question 61

Can I use the vacuum to pick up liquid?

Accepted Answer

No, the vacuum cannot be used to pick up liquid, it may caused blockage to filter. If liquid enters motor it may cause failure of motor.

Question 62

Can I use the vacuum on carpet?

Accepted Answer

Yes the JIMMY vacuum can be used on short carpet. It can pick up big debris, hair and dust from carpet.

Question 63

Can I use the vacuum on tile?

Accepted Answer

Yes, the JIMMY vacuum can be used to on tile.

Question 64

Do I have to use the tube?

Accepted Answer

You can use it as a hand vac OR with the tube. Both works great.

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