Trouble Shooting
H10 Pro Troubleshooting
Please check the following issues before sending to designated repair agent.
| Problems | Possible Reasons | Solution |
| Motor does not work | ● Battery has no power | ● Charge the vacuum cleaner |
| ● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly | ● Check the accessories are assembled correctly to the vacuum cleaner | |
| Suction drops | ● Dust cup full | ● Clean dust cup |
| ● Filter blocked | ● Clean or replace filter | |
| ● Floorhead air path blocked | ● Clean floorhead air path | |
| Short working time after charging | ● Machine not fully charged | ● Follow instruction manual to fully charge the battery |
| ● Battery old aging | ● New batteries can be bought from local distributor | |
| Dust content indicator is always red | ● Dust sensor covered by dust | ● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner |
H10 Flex Troubleshooting
Please check the following issues before sending to designated repair agent.
| Problems | Possible Reasons | Solution |
| Motor does not work | ● Battery has no power | ● Charge the vacuum cleaner |
| ● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly | ● Check the accessories are assembled correctly to the vacuum cleaner | |
| Suction drops | ● Dust cup full | ● Clean dust cup |
| ● Filter blocked | ● Clean or replace filter | |
| ● Floorhead air path blocked | ● Clean floorhead air path | |
| Short working time after charging | ● Machine not fully charged | ● Follow instruction manual to fully charge the battery |
| ● Battery old aging | ● New batteries can be bought from local distributor | |
| Dust content indicator is always red | ● Dust sensor covered by dust | ● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner |
HW10 Troubleshooting
Please check the following issues before sending to designated repair agent.
| Problem | Possible cause | Solution |
| Can not start or stop during use | ● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked |
● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter |
| Weak suction | ● Suction inlet blocked ● No HEPA assembled |
● Clean suction inlet and filter ● Assemble HEPA |
| Abnormal noise | ● Suction inlet blocked ● No HEPA assembled |
● Clean suction inlet and filter ● Assemble HEPA |
| Spray mouth does not spray water | ● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly |
● Fill clean water tank ● Press water spray button ● Reassemble clean water tank |
| Water spray out from air path | ● HEPA and dust cup are put to use without fully dry ● Metal filter is not assembled in the dirty water tank ● Soft plastic folds under the filter |
● Dry the HEPA and dust cup after washing before use ● Assemble metal filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded |
Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8, please contact after service or local distributor for support.
HW8 & HW8 Pro Troubleshooting
Please check the following issues before sending to designated repair agent.
| Problem | Possible Causes | Solutions |
| Machine does not work | ● Low battery power | ● Recharge battery |
| ● On/off button is not pressed down | ● Press down on/off button | |
| ● Brushroll is entangled | ● Clean brushroll | |
| ● Water in dirty water tank achieves MAX line | ● Clean dirty water tank | |
| ● On/off button or mode button is pressed at the same time with water spray button | ● Release water spray button, press on/off button or mode button separately | |
| ● Release water spray button, press on/off button or mode button separately | ● Release the floorhead and then brushroll can work | |
| Weak suction | ● Water in dirty water tank achieves MAX line | ● Clean dirty water tank |
| ● Brushroll window and dirty water tank not assembled properly | ● Reassemble brushroll window and dirty water tank | |
| ● Brushroll entangled | ● Clean brushroll | |
| ● Filter gets dirty | ● Clean or replace filter | |
| ● Lower battery power | ● Recharge battery | |
| Abnormal noise | ● Suction inlet blocked | ● Clean suction inlet |
| ● Water in dirty water tank achieves MAX line | ● Clean dirty water tank | |
| Floorhead does not spray water | ● Clean water tank empty | ● Fill clean water tank |
| ● Water spray button not pressed | ● Press water spray button | |
| ● Clean water tank not assembled properly | ● Reassemble clean water tank | |
| ● Clean water tank is filled with dirty water and blocked water path | ● Do not fill clean water tank with dirty water | |
| Water spray out from air exhaust | ● Filter is not dry after washing | ● Dry the filter after washing |
| ● Water in dirty water tank achieves MAX line | ● Clean dirty water tank | |
| ● The product was heavily shaked or hits the wall with big force | ● Clean dirty water tank | |
| ● Filter is not assembled | ● Assemble filter | |
| ● Float is not assembled | ● Assemble float | |
| Brushroll stopped rotating and power indicator blinks | ● Brushroll is blocked | ● Clean brushroll |
| Error Code F1 | ● Battery defect | ● Replace battery |
| Error Code F2 | ● Charger or battery defect | ● Use multimeter to measure output voltage of battery pack and charger to check whether it complies rating label.Replace the defective charger or battery. |
| Error Code F3 | ● Battery,main motor or PCB defect | ● If brushroll rotates and main motor does not work, battery is OK. Disassemble machine to replace motor or PCB. ● If brushroll does not rotate and main motor does not work neither, measure output voltage of battery pack first. If battery output voltage is normal, disassemble the machine to replace motor or PCB. |
| Error Code F5 | ||
| Error Code F6 | ||
| Error Code F7 |
● Battery Defect |
● Measure output voltage of battery pack first, if output voltage is abnormal, replace battery pack. |
| Error Code F8 | ● Battery Pack Defect | ● Replace battery pack |
Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.
H9 Pro Troubleshooting
Please check the following issues before sending to designated repair agent.
| Trouble | Possible Causes | Solutions |
| Motor does not work | ● Battery has no power ● Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly. |
● Charge the vacuum cleaner ● Check the accessories are assembled correctly to the vacuum cleaner. |
| Suction drops | ● Dust cup full ● Filter blocked ● Floorhead air path blocked |
● Clean dust cup ● Clean or replace filter ● Clean floorhead air path |
| Short working time after charging | ● Machine not fully charged ● Battery old aging |
● Follow instruction manual to fully charge the battery. ● New batteries can be bought from local distributor |
Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.
H8 & H8 Pro Troubleshooting
Please check the following issues before sending to designated repair agent.
| Trouble | Possible Causes | Solutions |
| Motor does not work | ● Battery has no power ● Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly. |
● Charge the vacuum cleaner ● Check the accessories are assembled correctly to the vacuum cleaner. |
| Suction drops | ● Dust cup full ● Filter blocked ● Floorhead air path blocked |
● Clean dust cup ● Clean or replace filter ● Clean floorhead air path |
| Short working time after charging | ● Machine not fully charged ● Follow instruction manual to fully charge the battery. |
● Battery old aging ● New batteries can be bought from local distributor |
Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.
SF8 Troubleshooting
Please check the following points before contacting the after sale service.
| Problem | Possible Cause | Solution |
| Brushroll does not work | ●Battery has no power | ●Charge the machine |
| ●Brushroll is pressed by heavy objects or tangled with excessive hair. | ●Remove heavy objects and clean brushroll | |
| ● Motor failure | ● Replace motor | |
| No water spray out | ● Clean water tank empty | ● Refill clean water tank |
| ● Object blockage | ● Clean the dirty nozzle, clean the dirty water tank | |
| Full indicator lights up | ● Dirty water tank full or too dirty | ● Empty the dirty water and clean dirty water tank |
| Empty indicator lights up | ● Clean water tank empty | ● Fill clean water tank |
| Display battery power light turns red | ● Lower battery power | ● Charge the machine |
Attention: If the above troubleshooting guide fails to provide a solution, please contact after service or local distributor for support.
JV85 & JV85 Pro Troubleshooting
Please check the following issues before sending to designated repair agent.
| Trouble | Possible Causes | Solutions |
| Motor does not work | ● Battery has no power ● Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly. |
● Charge the vacuum cleaner ● Check the accessories are assembled correctly to the vacuum cleaner. |
| Suction drops | ● Dust cup full ● Filter blocked ● Floorhead air path blocked |
● Clean dust cup ● Clean or replace filter ● Clean floorhead air path |
| Short working time after charging | ● Machine not fully charged | ● Follow instruction manual to fully charge the battery. |
| ● Battery old aging | ● New batteries can be bought from local distributor |
Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.
JV83 Troubleshooting
Please check the following issues before sending to designated repair offices.
| Symptoms | Possible Causes | Solutions |
| Motor is not working | ● Battery has no power ● Metal tube, electric floor had, battery pack is not assembled correctly to the main body |
● Charge the vacuum cleaner ● Check the accessories are assembled correctly to the main body |
| Low suction | ● Dust cup is full ● Filter is blocked by dust ● Floor head hose or brushroll blocked |
● Empty dust cup ● Clean or replace HEPA ● Clean the floorhead |
| Short run time after charging | ● Battery not fully charged ● Battery old aging |
● Follow instruction manual to fully charge the battery ● Replace new battery |
Attention: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.
JV65 Plus Troubleshooting
Please check the following issues before sending to designated repair offices.
| Symptoms | Possible Causes | Solutions |
| Machine not working | ● Battery has no power ● Metal tube, electric floor had, is not assembled correctly to the vacuum cleaner |
● Charge the vacuum cleaner ● Check the accessories are assembled correctly to the vacuum cleaner |
| Machine stops working during use | ● Main motor temperature overheat and activates temperature protection | ● Turn off machine for 5 to 10 minutes. ● Check whether cyclone systems needs cleaning |
| Brushroll stops running during use | ● Floorhead overloaded(Such as working on carpet、too much hair entangled around brushroll) | ● Turn off machine for 5 to 10 minutes. ● Check whether brushroll needs cleaning |
| Machine drops from strong to normal mode automatically | ● Cyclone system is blocked and activates main motor over speed protection | ● Clean dust cup and cyclone system |
| Suction drops | ● Dust cup full ● Filter blocked ● Floorhead air path blocked |
● Clean dust cup and cyclone ● Clean or replace filter ● Clean floorhead air path |
| Charging indicators red and green light flickers alternately during charging | ● Charger has loose contact to machine or power socket | ● Replug charger to machine and power socket. |
| Short working time after charging | ● Machine not fully charged ● Battery old aging |
● Follow instruction manual to fully charge the battery ● Replace battery |
Attention: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.
JV63 Troubleshooting
Please check the following issues before sending to designated repair offices.
| Symptoms | Possible Causes | Solutions |
| Machine not working | ● Battery has no power ● Metal tube, electric floor had, is not assembled correctly to the vacuum cleaner |
● Charge the vacuum cleaner ● Check the accessories are assembled correctly to the vacuum cleaner |
| Machine stops working during use | ● Main motor temperature overheat and activates temperature protection | ● Turn off machine for 5 to 10 minutes. ● Check whether cyclone systems needs cleaning |
| Brushroll stops running during use | ● Floorhead overloaded(Such as working on carpet、too much hair entangled around brushroll) | ● Turn off machine for 5 to 10 minutes. ● Check whether brushroll needs cleaning |
| Machine drops from strong to normal mode automatically | ● Cyclone system is blocked and activates main motor over speed protection | ● Clean dust cup and cyclone system |
| Suction drops | ● Dust cup full ● Filter blocked ● Floorhead air path blocked |
● Clean dust cup and cyclone ● Clean or replace filter ● Clean floorhead air path |
| Charging indicators red and green light flickers alternately during charging | ● Charger has loose contact to machine or power socket | ● Replug charger to machine and power socket. |
| Short working time after charging | ● Machine not fully charged ● Battery old aging |
● Follow instruction manual to fully charge the battery ● Replace battery |
Attention: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.
JV53 Troubleshooting
Please check the following issues before sending to designated repair offices.
| Symptoms | Possible Causes | Solutions |
| Motor is not working | ● Battery has no power ● Metal tube, electric floor had, battery pack is not assembled correctly to the main body |
● Charge the vacuum cleaner ● Check the accessories are assembled correctly to the main body |
| Low suction | ● Dust cup is full ● HEPA is blocked by dust ● Floor head hose or brushroll blocked |
● Empty dust cup ● Clean or replace HEPA ● Clean the floorhead |
| Charging indicator did not turn red during charging | ● Battery pack is not well assembled | Reassemble battery pack |
| Short run time after charging | ● Battery not fully charged ● Battery old aging |
● Follow instruction manual to fully charge the battery ● Replace new battery |
Attention: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.
JV35 Troubleshooting
If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.
| Problems | Possible Reasons | Solution |
| Power Failure | ● Power cord is not firmly inserted. ● No power on socket. ● Power switch not pressed. |
● Insert the power cord firmly. ● Check the socket. Press the On/Off button. |
| Low suction power | ● Suction port clogged. ● Dust accumulation on filter. ● Dust accumulation on cyclone. |
● Clean up suction port. ● Clean up the filter. ● Clean up cyclone. |
| UV tube failure | ● The UV function is automatically off for safety reasons or weak reflection of object. ● The machine operates on the same position for a long time. ● The machine is placed upright. ● Sensor window is contaminate. ● UV light damage. |
● The UV function operates on the condition of less than 5CM height from the object. ● Move the machine forward and backward. ● Machine tilted no more than 30 degrees. ● Clean the sensor window with a half-dry cloth. ● Contact after-sale service. |
| Automatically turned off | ● Dust cup full. ● Suction port clogged. ● Filter blocked. |
● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours. |
| Brushroll failure | ● Brushroll tangled with foreign matter. ● Belt broken. |
● Remove the cover and clean up brushroll according to user guide. ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair. |
BX6 Troubleshooting
Please check the following issues before sending to designated repair agent.
| Problems | Possible Reasons | Solution |
| Power failure | ● Power cord is not firmly inserted | ● Insert the power cord firmly |
| ● No power on socket | ● Check the socket | |
| ● On/Off button not pressed | ● Press the On/Off button | |
| Low suction power | ● Suction port clogged | ● Clean up suction port |
| ● Dust accumulation on filter | ● Clean up the dust cup and filter | |
| ● Dust accumulation on cyclone | ● Clean up cyclone | |
| UV light failure | ● The UV function is automatically off for safety reasons or weak reflection of object | ● The UV function operates on the condition of less than 3 cm height from the object |
| ● The machine operates on the same position for a long time | ● Move the machine forward and backward | |
| ● The machine is placed upright | ● Machine tilted no more than 30 degrees | |
| ● Sensor window is contaminate | ● Clean the sensor window with a half-dry cloth | |
| ● UV light damage | ● Contact after-sale service | |
| Automatically turned off | ● Dust cup full | ● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours |
| ● Suction port clogged | ||
| ● Filter blocked | ||
| Brushroll failure | ● Brushroll tangled with foreign matter | ● Remove the cover and clean up brushroll according to user guide |
| ● Belt broken | ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair |
Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.
WB55 Troubleshooting
If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.
| Problems | Possible Reasons | Solution |
| Power Failure | ● Power cord is not firmly inserted. ● No power on socket. ● Power switch not pressed. |
● Insert the power cord firmly. ● Check the socket. Press the On/Off button. |
| Low suction power | ● Suction port clogged. ● Dust accumulation on filter. ● Dust accumulation on cyclone. |
● Clean up suction port. ● Clean up the filter. ● Clean up cyclone. |
| UV tube failure | ● The UV function is automatically off for safety reasons or weak reflection of object. ● The machine operates on the same position for a long time. ● The machine is placed upright. ● Sensor window is contaminate. ● UV light damage. |
● The UV function operates on the condition of less than 5CM height from the object. ● Move the machine forward and backward. ● Machine tilted no more than 30 degrees. ● Clean the sensor window with a half-dry cloth. ● Contact after-sale service. |
| Automatically turned off | ● Dust cup full. ● Suction port clogged. ● Filter blocked. |
● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours. |
| Brushroll failure | ● Brushroll tangled with foreign matter. ● Belt broken. |
● Remove the cover and clean up brushroll according to user guide. ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair. |
F6 Troubleshooting
Please check the following issues before sending to designated maintenance departments:
| Symptoms | Possible Causes | Solutions |
| The motor is not working. | ● Not plug in tightly. | ● Check whether it plug in tightly. |
| ● No power on the socket. | ● Check the socket. | |
| ● The Switch On button is not in proper position. | ● Switch on to the proper position. | |
| Press on, not working. | ● The button has been pressed too quickly, machine protection has been started. | ● Press “off”, wait 2-3 seconds, then start again. |
| Power off suddenly | ● Overheating protection system started. | ● Switch off and unplug the power line, reuse it after it cool down for a minutes. |
| ● The in inlet was blocked by fluffy, hair,etc, which lead to overheating protection system. | ● Switch off and unplug the power line, reuse it after cool down for a minutes. | |
| Air volume is small. | ● The inlet was blocked by fluffy, hair, etc. | ● Clean outlet. |
JW31 Troubleshooting
| Symptom | Possible cause | Solution |
| ECO light blinks | ● Battery pack is empty | ● Recharge the battery pack |
| Machine does not start | ● Battery pack is empty | ● Recharge the battery pack |
| Machine stops automatically | ● Machine temperature is too high | ● Turn off machine and wait until the machine is cooled down to turn it on. |
| Machine sprays little water | ● Filter is blocked | ● Clean hose filter and hose adaptor filter. |
| ● Hose is tangled | ● Replace hose or straighten out the hose | |
| ● Too much impurities in water | ● Change to clean water | |
| Machine does not draw any water | ● Hose adapter looses | ● Tighten the hose adapter |
| ● Hose is not well connected to the machine | ● Tighten the hose adapter securely | |
| ● Hose filter is not completely inserted into water. | ● Insert hose filter into water completely. | |
| Machine takes long time to draw water | ● Machine is in ECO mode | ● Switch to MAX mode |
| Multi-spray nozzle connector leaking water | ● Multi-spray nozzle looses | ● Insert multi-spray nozzle to the end and rotate it to fix. |
| Multi-spray nozzle leaking water | ● Multi-spray nozzle is not rotated to right position | ● Rotate the multi-spray nozzle until the water shape mark is align with arrow. |
| Battery pack cannot charge | ● Battery pack in not inserted in charging connector completely ● Charge is not plugged on |
● Re-install battery pack into charge connector. ● Make sure charged is plugged on and the indicator on charger is on. |
JV12 Troubleshooting
Please check the following issues before sending to designated repair agent.
| Problems | Possible Reasons | Solution | ||||||||||||||||||||
| Power Failure | ● Power cord is not firmly inserted. | ● Insert the power cord firmly. | ||||||||||||||||||||
| ● No power on socket. | ● Check the socket. | |||||||||||||||||||||
| ● On/Off button not pressed. | ● Press the On/Off button. | |||||||||||||||||||||
| Low suction power | ● Suction port clogged. | ● Clean up suction port. | ||||||||||||||||||||
| ● Dust accumulation on filter. | ● Clean up the dust cup and filter. | |||||||||||||||||||||
| ● Dust accumulation on cyclone. | ● Clean up cyclone. | |||||||||||||||||||||
| ● Dust accumulation on filter. | ● Clean up filter. | |||||||||||||||||||||
| UV light tube failure | ● The UV function is automatically off for safety reasons or weak reflec- tion of object. |
● The UV function operates on the condition of less than 5CM height from the object. |
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| ● The machine operates on the same position for a long time. | ● Move the machine forward and backward |
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| ● The machine is placed upright. | ● Machine tilted no more than 30 de- grees. |
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| ● Sensor window is contaminate. | ● Clean the sensor window with a half-dry cloth. | |||||||||||||||||||||
| ● UV light damage. | ● Contact after-sale service. | |||||||||||||||||||||
| Automatically turned off | ● Dust cup full. | ● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow- er cord and reuse if after 2 hours. |
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| ● Suction port clogged. | ||||||||||||||||||||||
| ● Filter blocked. | ||||||||||||||||||||||
| Brushroll failure | ● Brushroll tangled with foreign matter. | ● Remove the cover and clean up brushroll according to user guide. | ||||||||||||||||||||
| ● Belt broken. | ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair. |
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If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.
