Trouble Shooting

PW11 Pro Max Troubleshooting

Please check the following points before contacting the after sale service.

Problem Possible cause Solution
Can not start or stop during use ● Low battery power
● On/off button is not pressed down
● Brushroll is entangled
● Dirty water tank full
● Battery pack not assembled properly
● Air oath blocked
● Recharge battery
● Press down on/off button
● Clean brushroll
● Clean dirty water tank
● Ressemble battery pack
● Clean suction air path and filter
Weak suction ● Suction inlet blocked
● No HEPA assemble
● Clean suction inhelt and filter
● Assemble HEPA
Abnormal noised ● Suction inlet blocked
● No HEPA assemble
● Clean suction inhelt
● Assemble HEPA
Spray mouth does not spray water ● Clean water tank empty
● Water spray button not pressed
● Clean water tank not assembled properly
● Fill clean water tank
● Press water spray button
● Reassemble clean water tank
Water spray out from air path ● Filter is not assembled in the dirty water tank
● Soft plastic folds under the filter
● HEPA and dust cup are put to use without fully dry
● Assemble filter in dirty water tank
● Reassemble the filter, the soft glue must not be folded
● Dry the HEPA and dust cup after washing before use

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local distributor for support.

PW11 Pro Troubleshooting

Please check the following points before contacting the after sale service.

Problem Possible cause Solution
Can not start or stop during use ● Low battery power
● On/off button is not pressed down
● Brushroll is entangled
● Dirty water tank full
● Battery pack not assembled properly
● Air path blocked
● Recharge battery
● Press down on/off button
● Clean brushroll
● Clean dirty water tank
● Ressemble battery pack
● Clean air path and filter
Weak suction ● Suction inlet blocked
● No HEPA assemble
● Clean suction inhelt and filter
● Assemble HEPA
Abnormal noised ● Suction inlet blocked
● No HEPA assemble
● Clean suction inhelt and filter
● Assemble HEPA
Spray mouth does not spray water ● Clean water tank empty
● Water spray button not pressed
● Clean water tank not assembled properly
● Fill clean water tank
● Press water spray button
● Reassemble clean water tank
Water spray out from air path ● HEPA and dust cup are put to use without fully dry
● Filter is not assembled in the dirty water tank
● Soft plastic folds under the filter
● Dry the HEPA and dust cup after washing before use
● Assemble filter in dirty water tank
● Reassemble the filter, the soft glue must not be folded

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local

PW11 Troubleshooting

Please check the following points before contacting the after sale service.

Problem Possible cause Solution
Can not start or stop during use ● Low battery power
● On/off button is not pressed down
● Brushroll is entangled
● Dirty water tank full
● Battery pack not assembled properly
● Air path blocked
● Recharge battery
● Press down on/off button
● Clean brushroll
● Clean dirty water tank
● Ressemble battery pack
● Clean air path and filter
Weak suction ● Suction inlet blocked
● No HEPA assemble
● Clean suction inhelt and filter
● Assemble HEPA
Abnormal noised ● Suction inlet blocked
● No HEPA assemble
● Clean suction inhelt and filter
● Assemble HEPA
Spray mouth does not spray water ● Clean water tank empty
● Water spray button not pressed
● Clean water tank not assembled properly
● Fill clean water tank
● Press water spray button
● Reassemble clean water tank
Water spray out from air path ● HEPA and dust cup are put to use without fully dry
● Filter is not assembled in the dirty water tank
● Soft plastic folds under the filter
● Dry the HEPA and dust cup after washing before use
● Assemble filter in dirty water tank
● Reassemble the filter, the soft glue must not be folded

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local distributor for support.

JV35 Troubleshooting

If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

Problems Possible Reasons Solution
Power Failure ● Power cord is not firmly inserted.
● No power on socket.
● Power switch not pressed.
● Insert the power cord firmly.
● Check the socket.
Press the On/Off button.
Low suction power ● Suction port clogged.
● Dust accumulation on filter.
● Dust accumulation on cyclone.
● Clean up suction port.
● Clean up the filter.
● Clean up cyclone.
UV tube failure ● The UV function is automatically off for safety reasons or weak reflection of object.
● The machine operates on the same position for a long time.
● The machine is placed upright.
● Sensor window is contaminate.
● UV light damage.
● The UV function operates on the condition of less than 5CM height from the object.
● Move the machine forward and backward.
● Machine tilted no more than 30 degrees.
● Clean the sensor window with a half-dry cloth.
● Contact after-sale service.
Automatically turned off ● Dust cup full.
● Suction port clogged.
● Filter blocked.
● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.
Brushroll failure ● Brushroll tangled with foreign matter.
● Belt broken.
● Remove the cover and clean up brushroll according to user guide.
● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

BX7 Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems Possible Reasons Solution
Power failure ● Power cord is not firmly inserted. ● Insert the power cord firmly.
● No power on socket. ● Check the socket.
● Power switch not pressed. ● Press the On/Off button.
Low suction power ● Suction port clogged. ● Clean up suction port.
● Dust accumulation on filter. ● Clean up the dust cup and filter.
● Dust accumulation on cyclone. ● Clean up cyclone.
UV light failure ● The UV function is automatically off for safety reasons or weak reflection of object. ● The UV function operates on the condition of less than 3CM height from the object.
● The machine operates on the same position for a long time. ● Move the machine forward and backward
● The machine is placed upright. ● Machine tilted no more than 30 degrees.
● Sensor window is contaminate. ● Clean the sensor window with a half-dry cloth.
● UV light damage. ● Contact after-sale service.
Automatically turned off ● Dust cup full. ● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow-
er cord and reuse if after 2 hours.
● Suction port clogged.
● Filter blocked.
Brushroll failure ● Brushroll tangled with foreign matter. ● Remove the cover and clean up brushroll according to user guide.
● Belt broken. ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

Note:If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

BD7 Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems Possible Reasons Solution
Product does not turn on ● Battery pack not properly assembled ● Reassemble battery pack
● Battery pack has no power ● Charge the product
● On/off switch is not pressed down ● Press down on/off switch
Weak suction ● Air inlet blocked ● Clean air inlet
● HEPA blocked ● Clean dust cup and HEPA
● Cyclone blocked ● Clean cyclone
UV light does not work ● Machine tilt and micro switch left cleaning surface ● Machine tilting degree cannot exceed 30 degree
● UV light defect ● Contact after service to replace UV light
Machine stop working suddenly ● Dust cup full ● Stop using the product and clean blockage and use the machine after 2 hours
● Machine air inlet blocked
● HEPA blocked
Brushroll stop working suddenly ● Brushroll entangled ● Take out brushroll, clean it and reassemble
● Belt loose or broken ● Contact after service to replace belt
No sufficient working time after charging ● Battery not fully charged ● Fully charge battery according to instruction manual
● Battery aged ● Purchase and replace battery

Note: If there are other faults, special tools must be used, please contact after sales service for guidance.

BX8 Troubleshooting

Please check the following trouble points before contacting after service.

Problem Possible reasons Solution
Product does not turn on ● Power cord is not firmly inserted ● Insert the power cord firmly
● No power on socket ● Check the socket
● On/off button is not pressed down ● Press the On/Off button
● Dirty water tank full ● Clean dirty water tank
Weak suction ● Air inlet blocked ● Clean up suction port
● MIF filter blocked ● Clean up the dust cup and filter
● Cyclone blocked ● Clean cyclone
UV light does not work ● Micro switch damaged ● Contact after-sale service to replace micro switch
● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering ● Contact after-sale service to replace micro switch wheels
● UV light damaged ● Contact after-sale service to replace UV light
Machine stop working suddenly ● Dust cup full ● Stop using the product and clean blockage and use the machine after 2 hours
● Suction port clogged
● Filter blocked
Brushroll stop working suddenly ● Brushroll entangled ● Take out brushroll, clean it and reassemble
● Belt loose or broken ● Contact after service to replace belt

Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

BX6 Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems Possible Reasons Solution
Product does not turn on ● Battery pack not properly assembled ● Reassemble battery pack
● Battery pack has no power ● Charge the product
● On/off switch is not pressed down ● Press down on/off switch
Weak suction ● Air inlet blocked ● Clean air inlet
● HEPA blocked ● Clean dust cup and HEPA
● Cyclone blocked ● Clean cyclone
UV light does not work ● Machine tilt and micro switch left cleaning surface ● Machine tilting degree cannot exceed 30 degree
● UV light defect ● Contact after service to replace UV light
Machine stop working suddenly ● Dust cup full ● Stop using the product and clean blockage and use the machine after 2 hours
● Machine air inlet blocked
● HEPA blocked
Brushroll stop working suddenly ● Brushroll entangled ● Take out brushroll, clean it and reassemble
● Belt loose or broken ● Contact after service to replace belt

Note: If there are other faults, special tools must be used, please contact after sales service for guidance.

BX6 Troubleshooting

Please check the following issues before sending to designated repair agent.

Problems Possible Reasons Solution
Power failure ● Power cord is not firmly inserted ● Insert the power cord firmly
● No power on socket ● Check the socket
● On/Off button not pressed ● Press the On/Off button
Low suction power ● Suction port clogged ● Clean up suction port
● Dust accumulation on filter ● Clean up the dust cup and filter
● Dust accumulation on cyclone ● Clean up cyclone
UV light failure ● The UV function is automatically off for safety reasons or weak reflection of object ● The UV function operates on the condition of less than 3 cm height from the object
● The machine operates on the same position for a long time ● Move the machine forward and backward
● The machine is placed upright ● Machine tilted no more than 30 degrees
● Sensor window is contaminate ● Clean the sensor window with a half-dry cloth
● UV light damage ● Contact after-sale service
Automatically turned off ● Dust cup full ● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours
● Suction port clogged
● Filter blocked
Brushroll failure ● Brushroll tangled with foreign matter ● Remove the cover and clean up brushroll according to user guide
● Belt broken ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair

 

Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

BX6 Lite Troubleshooting

Please check the following trouble points before contacting after service.

Problem Possible reasons Solution
Product does not turn on ● Power cord is not firmly inserted ● Insert the power cord firmly
● No power on socket ● Check the socket
● On/off button is not pressed down ● Press the On/Off button
● Dirty water tank full ● Clean dirty water tank
Weak suction ● Air inlet blocked ● Clean up suction port
● MIF filter blocked ● Clean up the dust cup and filter
● Cyclone blocked ● Clean cyclone
UV light does not work ● Micro switch damaged ● Contact after-sale service to replace micro switch
● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering ● Contact after-sale service to replace micro switch wheels
● UV light damaged ● Contact after-sale service to replace UV light
Machine stop working suddenly ● Dust cup full ● Stop using the product and clean blockage and use the machine after 2 hours
● Suction port clogged
● Filter blocked
Brushroll stop working suddenly ● Brushroll entangled ● Take out brushroll, clean it and reassemble
● Belt loose or broken ● Contact after service to replace belt
Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

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JV12 Troubleshooting

Please check the following issues before sending to designated repair agent.

Problems Possible Reasons Solution
Power Failure ● Power cord is not firmly inserted. ● Insert the power cord firmly.
● No power on socket. ● Check the socket.
● On/Off button not pressed. ● Press the On/Off button.
Low suction power ● Suction port clogged. ● Clean up suction port.
● Dust accumulation on filter. ● Clean up the dust cup and filter.
● Dust accumulation on cyclone. ● Clean up cyclone.
● Dust accumulation on filter. ● Clean up filter.
UV light tube failure ● The UV function is automatically off for safety reasons or weak reflec-
tion of object.
● The UV function operates on the condition of less than 5CM height
from the object.
● The machine operates on the same position for a long time. ● Move the machine forward and
backward
● The machine is placed upright. ● Machine tilted no more than 30 de-
grees.
● Sensor window is contaminate. ● Clean the sensor window with a half-dry cloth.
● UV light damage. ● Contact after-sale service.
Automatically turned off ● Dust cup full. ● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow-
er cord and reuse if after 2 hours.
● Suction port clogged.
● Filter blocked.
Brushroll failure ● Brushroll tangled with foreign matter. ● Remove the cover and clean up brushroll according to user guide.
● Belt broken. ● Remove the cover according to user guide and check the belt. If
broken, contact after-sale to repair.

If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

HW9 Troubleshooting

Please check the following issues before sending to designated repair agent.

Problem Possible  cause Solution
Can not start or stopduring use ● Low battery power
● On/off button is not pressed down
● Brushroll is entangled
● Dirty water tank full
● Battery pack not assembled properly
● Suction inlet blocked
● Recharge battery
● Press down on/off button
● Clean brushroll
● Clean dirty water tank
● Reassemble battery pack
● Clean suction inlet and filter
Weak  suction ● Suction inlet blocked
● No  HEPA  assembled
● Clean suction inlet and filter
● Assemble HEPA
Abnormal  noise ● Suction inlet blocked
● No HEPA assembled
● Clean suction inlet
● Assemble HEPA
Spray mouth does notspray water ● Clean water tank empty
● Water spray button not pressed
● Clean  water  tank not   assembledproperly
● Fill clean water tank
● Press water spray button
● Reassemble clean water tank
Water spray out fromair exhaust ● Filter is put to use without fully dry
● Filter is not assembled in the dirtywater tank
● Soft plastic folds under the filter
● Dry the filter after washing beforeuse
● Assemble filter in dirty water tank
Reassemble the filter, the soft gluemust not be folded

 

H10 Flex Troubleshooting

Please check the following issues before sending to designated repair agent.

Problems Possible Reasons Solution
Motor does not work ● Battery has no power ● Charge the vacuum cleaner
● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly ● Check the accessories are assembled correctly to the vacuum cleaner
Suction drops ● Dust cup full ● Clean dust cup
● Filter blocked ● Clean or replace filter
● Floorhead air path blocked ● Clean floorhead air path
Short working time after charging ● Machine not fully charged ● Follow instruction manual to fully charge the battery
● Battery old aging ● New batteries can be bought from local distributor
Dust content indicator is always red ● Dust sensor covered by dust ● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

H9 Pro Troubleshooting

Please check the following issues before sending to designated repair agent.

Trouble Possible Causes Solutions
Motor does not work ● Battery has no power
● Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.
● Charge the vacuum cleaner
● Check the accessories are assembled correctly to the vacuum cleaner.
Suction drops ● Dust cup full
● Filter blocked
● Floorhead air path blocked
● Clean dust cup
● Clean or replace filter
● Clean floorhead air path
Short working time after charging ● Machine not fully charged
● Battery old aging
● Follow instruction manual to fully charge the battery.
● New batteries can be bought from local distributor

 

Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

JV85 & JV85 Pro Troubleshooting

Please check the following issues before sending to designated repair agent.

Trouble Possible Causes Solutions
Motor does not work ● Battery has no power
● Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.
● Charge the vacuum cleaner
● Check the accessories are assembled correctly to the vacuum cleaner.
Suction drops ● Dust cup full
● Filter blocked
● Floorhead air path blocked
● Clean dust cup
● Clean or replace filter
● Clean floorhead air path
Short working time after charging ● Machine not fully charged ● Follow instruction manual to fully charge the battery.
● Battery old aging ● New batteries can be bought from local distributor

 

Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

F6 Troubleshooting

Please check the following issues before sending to designated maintenance departments:

Symptoms Possible Causes Solutions
The motor is not working. ● Not plug in tightly. ● Check whether it plug in tightly.
● No power on the socket. ● Check the socket.
● The Switch On button is not in proper position. ● Switch on to the proper position.
Press on, not working. ● The button has been pressed too quickly, machine protection has been started. ● Press “off”, wait 2-3 seconds, then start again.
Power off suddenly ● Overheating protection system started. ● Switch off and unplug the power line, reuse it after it cool down for a minutes.
● The in inlet was blocked by fluffy, hair,etc, which lead to overheating protection system. ● Switch off and unplug the power line, reuse it after cool down for a minutes.
Air volume is small. ● The inlet was blocked by fluffy, hair, etc. ● Clean outlet.