Please check the following points before contacting the after sale service.
| Problem | Possible cause | Solution |
| Can not start or stop during use | ● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Air path blocked |
● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Ressemble battery pack ● Clean air path and filter |
| Weak suction | ● Suction inlet blocked ● No HEPA assemble |
● Clean suction inhelt and filter ● Assemble HEPA |
| Abnormal noised | ● Suction inlet blocked ● No HEPA assemble |
● Clean suction inhelt and filter ● Assemble HEPA |
| Spray mouth does not spray water | ● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly |
● Fill clean water tank ● Press water spray button ● Reassemble clean water tank |
| Water spray out from air path | ● HEPA and dust cup are put to use without fully dry ● Filter is not assembled in the dirty water tank ● Soft plastic folds under the filter |
● Dry the HEPA and dust cup after washing before use ● Assemble filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded |
Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local
