Warranty Guide

Warranty

  1. JIMMY applies the warranty period of twenty-four (24) months on all products (except accessories). Except it is assumed by EU law JIMMY cannot be held liable for a warranty period longer than the period as defined by the manufacturers and suppliers. JIMMY respects the rights and claims the Customer has in possession.

  2. When a product has a defect within the warranty period then please contact us via support@jimmy.eu a return form will be sent to you. After the form has been approved, the product can be returned for repair. For a defect within the warranty period by the customers' own doing JIMMY will give an estimate of the repair costs that includes material and labor plus the costs for the return shipment. If the previous statement is true, any costs, which came into being will not be compensated by JIMMY.

  3. Please note JIMMY.EU (this website) deals with warranty requests for those who purchase on THIS WEBSITE ONLY. If the customer(s) has a vacuum cleaner from other stores, we recommend you ask their customer service directly.

Warranty Guide

Product Category

Model

Components

Warranty

Cordless Vaccum

JV53/JV83/JV65 Plus/JV85/JV85 Pro/H8/H8 Pro/H9 Pro/HW8/HW8 Pro/HW10

Main Body

2-Year

Electric Brush, Anti-mite Brush

2-Year

Battery

1-Year

Floor Brushroll, Carpet Brushroll

1-Year

HEPA Filter

3-Month

Charger, Charging Base

1-Year

Water Tank

1-Year

Accessories (Soft brush, 2-in-1 upholstery tool, 2-in-1 crevice tool, Connector, Stretch hose, Metal tube)

6-Month

Anti-Mite Vaccum

JV35/WB55

Main Body

2-Year

Brushroll

1-Year

HEPA

3-Month

Hair Dryer

F6

Main Body

2-Year

Accessories (Fast drying nozzle, Styling nozzle, Diffuser nozzle)

1-Year

Pressure Washer

JW31

Main Body

2-Year

Battery

1-Year

Charger

1-Year

Accessories (Extension lance, Multi-sprayer, Soap bottle, Hose, Hose filter, Tap connector)

6-Month

 

Warranty on products will be rendered void when:

  1. The warranty period has expired.
  2. Inappropriate usage.
  3. When the product is not in its original state, for example, due to modifications.
  4. When the product has been used in combinations with accessories that not support the product.
  5. Unsupported software or firmware.
  6. When a defect has been caused by the customer the costs for the repairs and shipment are for the customer to bear.
Repairs
  • To request a repair please write an email to: support@jimmy.eu.
  • Give the failure description with a short video or photos with also the serial number and the invoice (PDF).
  • Upon receiving your email, we will respond within 24 business hours.