H10 Flex Troubleshooting

Please check the following issues before sending to designated repair agent.

Problems Possible Reasons Solution
Motor does not work ● Battery has no power ● Charge the vacuum cleaner
● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly ● Check the accessories are assembled correctly to the vacuum cleaner
Suction drops ● Dust cup full ● Clean dust cup
● Filter blocked ● Clean or replace filter
● Floorhead air path blocked ● Clean floorhead air path
Short working time after charging ● Machine not fully charged ● Follow instruction manual to fully charge the battery
● Battery old aging ● New batteries can be bought from local distributor
Dust content indicator is always red ● Dust sensor covered by dust ● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner