Please check the following issues before sending to designated repair offices.
| Symptoms | Possible Causes | Solutions |
| Motor is not working | ● Battery has no power ● Metal tube, electric floor had, battery pack is not assembled correctly to the main body |
● Charge the vacuum cleaner ● Check the accessories are assembled correctly to the main body |
| Low suction | ● Dust cup is full ● HEPA is blocked by dust ● Floor head hose or brushroll blocked |
● Empty dust cup ● Clean or replace HEPA ● Clean the floorhead |
| Charging indicator did not turn red during charging | ● Battery pack is not well assembled | Reassemble battery pack |
| Short run time after charging | ● Battery not fully charged ● Battery old aging |
● Follow instruction manual to fully charge the battery ● Replace new battery |
Attention: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.
