Please check the following trouble points before go to the maintenance department.
| Problems | Possible Reasons | Solution |
| Product does not turn on | ● Battery pack not properly assembled | ● Reassemble battery pack |
| ● Battery pack has no power | ● Charge the product | |
| ● On/off switch is not pressed down | ● Press down on/off switch | |
| Weak suction | ● Air inlet blocked | ● Clean air inlet |
| ● HEPA blocked | ● Clean dust cup and HEPA | |
| ● Cyclone blocked | ● Clean cyclone | |
| UV light does not work | ● Machine tilt and micro switch left cleaning surface | ● Machine tilting degree cannot exceed 30 degree |
| ● UV light defect | ● Contact after service to replace UV light | |
| Machine stop working suddenly | ● Dust cup full | ● Stop using the product and clean blockage and use the machine after 2 hours |
| ● Machine air inlet blocked | ||
| ● HEPA blocked | ||
| Brushroll stop working suddenly | ● Brushroll entangled | ● Take out brushroll, clean it and reassemble |
| ● Belt loose or broken | ● Contact after service to replace belt | |
| No sufficient working time after charging | ● Battery not fully charged | ● Fully charge battery according to instruction manual |
| ● Battery aged | ● Purchase and replace battery |
Note: If there are other faults, special tools must be used, please contact after sales service for guidance.
