Please check the following trouble points before go to the maintenance department.
| Problems | Possible Reasons | Solution |
| Power failure | ● Power cord is not firmly inserted. | ● Insert the power cord firmly. |
| ● No power on socket. | ● Check the socket. | |
| ● Power switch not pressed. | ● Press the On/Off button. | |
| Low suction power | ● Suction port clogged. | ● Clean up suction port. |
| ● Dust accumulation on filter. | ● Clean up the dust cup and filter. | |
| ● Dust accumulation on cyclone. | ● Clean up cyclone. | |
| UV light failure | ● The UV function is automatically off for safety reasons or weak reflection of object. | ● The UV function operates on the condition of less than 3CM height from the object. |
| ● The machine operates on the same position for a long time. | ● Move the machine forward and backward | |
| ● The machine is placed upright. | ● Machine tilted no more than 30 degrees. | |
| ● Sensor window is contaminate. | ● Clean the sensor window with a half-dry cloth. | |
| ● UV light damage. | ● Contact after-sale service. | |
| Automatically turned off | ● Dust cup full. | ● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow- er cord and reuse if after 2 hours. |
| ● Suction port clogged. | ||
| ● Filter blocked. | ||
| Brushroll failure | ● Brushroll tangled with foreign matter. | ● Remove the cover and clean up brushroll according to user guide. |
| ● Belt broken. | ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair. |
Note:If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.
