H9 Pro Troubleshooting

Please check the following issues before sending to designated repair agent.

Trouble Possible Causes Solutions
Motor does not work ● Battery has no power
● Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.
● Charge the vacuum cleaner
● Check the accessories are assembled correctly to the vacuum cleaner.
Suction drops ● Dust cup full
● Filter blocked
● Floorhead air path blocked
● Clean dust cup
● Clean or replace filter
● Clean floorhead air path
Short working time after charging ● Machine not fully charged
● Battery old aging
● Follow instruction manual to fully charge the battery.
● New batteries can be bought from local distributor


Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.