Please check the following issues before sending to designated repair offices.
| Symptoms | Possible Causes | Solutions |
| Machine not working | ● Battery has no power ● Metal tube, electric floor had, is not assembled correctly to the vacuum cleaner |
● Charge the vacuum cleaner ● Check the accessories are assembled correctly to the vacuum cleaner |
| Machine stops working during use | ● Main motor temperature overheat and activates temperature protection | ● Turn off machine for 5 to 10 minutes. ● Check whether cyclone systems needs cleaning |
| Brushroll stops running during use | ● Floorhead overloaded(Such as working on carpet、too much hair entangled around brushroll) | ● Turn off machine for 5 to 10 minutes. ● Check whether brushroll needs cleaning |
| Machine drops from strong to normal mode automatically | ● Cyclone system is blocked and activates main motor over speed protection | ● Clean dust cup and cyclone system |
| Suction drops | ● Dust cup full ● Filter blocked ● Floorhead air path blocked |
● Clean dust cup and cyclone ● Clean or replace filter ● Clean floorhead air path |
| Charging indicators red and green light flickers alternately during charging | ● Charger has loose contact to machine or power socket | ● Replug charger to machine and power socket. |
| Short working time after charging | ● Machine not fully charged ● Battery old aging |
● Follow instruction manual to fully charge the battery ● Replace battery |
Attention: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.
