Please check the following issues before sending to designated repair agent.
| Problems | Possible Reasons | Solution |
| Motor does not work | ● Battery has no power | ● Charge the vacuum cleaner |
| ● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly | ● Check the accessories are assembled correctly to the vacuum cleaner | |
| Suction drops | ● Dust cup full | ● Clean dust cup |
| ● Filter blocked | ● Clean or replace filter | |
| ● Floorhead air path blocked | ● Clean floorhead air path | |
| Short working time after charging | ● Machine not fully charged | ● Follow instruction manual to fully charge the battery |
| ● Battery old aging | ● New batteries can be bought from local distributor | |
| Dust content indicator is always red | ● Dust sensor covered by dust | ● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner |
