Please check the following trouble points before contacting after service.
| Problem | Possible reasons | Solution |
| Product does not turn on | ● Power cord is not firmly inserted | ● Insert the power cord firmly |
| ● No power on socket | ● Check the socket | |
| ● On/off button is not pressed down | ● Press the On/Off button | |
| ● Dirty water tank full | ● Clean dirty water tank | |
| Weak suction | ● Air inlet blocked | ● Clean up suction port |
| ● MIF filter blocked | ● Clean up the dust cup and filter | |
| ● Cyclone blocked | ● Clean cyclone | |
| UV light does not work | ● Micro switch damaged | ● Contact after-sale service to replace micro switch |
| ● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering | ● Contact after-sale service to replace micro switch wheels | |
| ● UV light damaged | ● Contact after-sale service to replace UV light | |
| Machine stop working suddenly | ● Dust cup full | ● Stop using the product and clean blockage and use the machine after 2 hours |
| ● Suction port clogged | ||
| ● Filter blocked | ||
| Brushroll stop working suddenly | ● Brushroll entangled | ● Take out brushroll, clean it and reassemble |
| ● Belt loose or broken | ● Contact after service to replace belt | |
| Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately. | ||
