Please check the following issues before sending to designated repair agent.
|Power Failure||● Power cord is not firmly inserted.||● Insert the power cord firmly.|
|● No power on socket.||● Check the socket.|
|● On/Off button not pressed.||● Press the On/Off button.|
|Low suction power||● Suction port clogged.||● Clean up suction port.|
|● Dust accumulation on filter.||● Clean up the dust cup and filter.|
|● Dust accumulation on cyclone.||● Clean up cyclone.|
|● Dust accumulation on filter.||● Clean up filter.|
|UV light tube failure||● The UV function is automatically off for safety reasons or weak reflec-
tion of object.
|● The UV function operates on the condition of less than 5CM height
from the object.
|● The machine operates on the same position for a long time.||● Move the machine forward and
|● The machine is placed upright.||● Machine tilted no more than 30 de-
|● Sensor window is contaminate.||● Clean the sensor window with a half-dry cloth.|
|● UV light damage.||● Contact after-sale service.|
|Automatically turned off||● Dust cup full.||● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow-
er cord and reuse if after 2 hours.
|● Suction port clogged.|
|● Filter blocked.|
|Brushroll failure||● Brushroll tangled with foreign matter.||● Remove the cover and clean up brushroll according to user guide.|
|● Belt broken.||● Remove the cover according to user guide and check the belt. If
broken, contact after-sale to repair.
If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.