Please check the following issues before sending to designated repair offices.
| Trouble | Possible cause | Solution |
| Can not start or stop during use | ● Low battery power | ● Recharge battery |
| ● On/off button is not pressed down | ● Press down on/off button | |
| ● Brushroll is entangled | ● Clean brushroll | |
| ● Dirty water tank full | ● Clean dirty water tank | |
| ● Battery pack not assembled properly | ● Reassemble battery pack | |
| ● Battery pack not assembled properly | ● Reassemble battery pack | |
| ● Air path blocked | ● Clean air path and filter | |
| Weak suction | ● Suction inlet blocked | ● Clean suction inlet and filter |
| ● No HEPA assembled | ● Assemble HEPA | |
| Assemble HEPA | ● Suction inlet blocked | ● Clean suction inlet |
| ● No HEPA assembled | ● Assemble HEPA | |
| Spray mouth does not spray water | ● Clean water tank empty | ● Fill clean water tank |
| ● Water spray button not pressed | ● Press water spray button | |
| ● Clean water tank not assembled properly | ● Reassemble clean water tank | |
| Water spray out from air path | ● HEPA and dust cup are put to use without fully dry | ● Dry the HEPA and dust cup after washing before use |
| ● Filter is not assembled in the dirty water tank | ● Assemble filter in dirty water tank | |
| ● Soft plastic folds under the filter | ● Reassemble the filter, the soft glue must not be folded |
Notes: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local distributor for support.
